You have 30 days to return your non-customized product(s) in original condition.
There are no refunds for digital products.
We cannot offer a refund or exchange once the product(s) is used unless the product(s) have defects not caused by the shipping carrier, wear and tear or abuse or customized (laser engraving, initials, etc). If you feel you have received a faulty or defective product, please email us at customer.service@andersonleatherworks.com. Include the order number, product SKU, you name and addressed used to ship the product and a detailed description of the defect.
The Return Process
To expedite the handling of your return, please ensure that you have provided all the necessary information via email to customer.service@andersonleatherworks.com. We do not accept returns without a prior email conversation. All such returns will be sent back and all warranties will be void. We recommend returning the product(s) in their original packaging. Once we have received the product(s) we will process the return/exchange. We do not return postage or labels; it is your responsibility to pay for the shipping of unwanted/damaged product(s). You may use the carrier of your choice, but we highly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking.
Once we have received the email and responded, ship your return to the following address:
Anderson Leather Works
ATTN: Returns
P.O. Box 2311
Leander, TX 787460-2311
Once your return is received, your refund or exchange will be processed within 10 business days. You will receive a confirmation email when your return has been processed. Once processed, your refund could take 7-10 business days to appear on your account.
Items damaged by shipping should be reported with 48 hours of receipt. Do not discard the product or any packaging. Be sure to include pictures in your email to customer.service@andersonleatherworks.com. Once we receive the report, we will contact the carrier and process a claim. If you fail to report the damage within the 48 hour time frame, we won’t be able to file a claim with the carrier, which means we cannot accept responsibility for the damages.
There is no refund/exchange for product(s) that have visible abuse or is damaged by normal wear and tear. aAbuse includes water damage, tears/cuts using an instrument (yes we can actually tell the difference), Normal ear and tear,
